DELLI Growth — Terms of Service

Version 1.3 · Effective 16 October 2026 for new customers, and 9 November 2026 for customers who accepted an earlier version (1.0: 8 September 2026; 1.1: 8 October 2026; 1.2: 12 October 2026). Version 1.1 covers sending email from your own mailbox and contacts you import; version 1.2 adds Microsoft Outlook as a mailbox you can connect; version 1.3 makes the free trial 14 days. Until 9 November 2026, the version a customer accepted continues to apply to them.

These Terms govern your use of DELLI Growth. They are a contract between you and DELLI Limited.

DELLI Limited ("DELLI", "we", "us") is registered in England and Wales, company number 13063011, registered office 9th Floor, 107 Cheapside, London, England, EC2V 6DN.

DELLI Growth is separate from the DELLI marketplace at delli.market, which has its own Terms of Service. Where you use both, each applies to its own service.

By subscribing to, accessing or using DELLI Growth you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

Service — the DELLI Growth platform at growth.delli.com, including the Directory and any related software or documentation.

Directory — the database of trade buyer businesses and associated contact records that DELLI compiles and makes available through the Service.

Buyer Record — an entry in the Directory relating to one business, including any contact details, business information, activity indicators and evidence attached to it.

Contact Data — personal data within a Buyer Record relating to an identifiable individual, such as a name, job title or work email address.

Credits — the units by which your plan meters the revealing of contact details.

Reveal — the act of viewing or obtaining a contact's email address through the Service.

Connected Mailbox — an email account you connect to the Service so that emails are sent from your own address on your instruction.

Outreach — any email sent through the Service from your Connected Mailbox, including first emails, replies and follow-ups.

Imported Contact — a contact you upload to the Service yourself, for example from a spreadsheet, rather than Reveal from the Directory.

Your Content — anything you upload, create or store in the Service, including your brand profile, lists, Imported Contacts and Outreach.

Plan — the subscription tier you have selected, and its included Credits and features.

2. Who may use the Service

2.1 Business use only. The Service is for use by businesses in the course of trade. By subscribing you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer. Consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, does not apply to this contract.

2.2 Eligibility. You must be at least 18, able to enter a binding contract, and not located in a country subject to UK sanctions or trade restrictions.

2.3 Authority. If you accept these Terms for a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.

2.4 Accounts. Sign-in is passwordless, by emailed link or Google sign-in. You are responsible for activity under your account and for the security of the mailbox and Google account you sign in with. Tell us promptly at support@delli.com if you believe your account has been accessed without authorisation. Accounts are for named individuals; do not share access.

2.5 One subscription per business. Your subscription attaches to the business account created at sign-up. Each business needs its own subscription.

3. The Service, and what it is not

3.1 What we provide. A subscription to search the Directory, receive matched buyer suggestions, reveal contact details subject to your Credit allowance, build lists, and export the contacts you have revealed.

3.2 We are not a party to your trade. DELLI does not introduce, broker, represent or vouch for any business in the Directory. We have no relationship with them, we do not act as your agent, and we take no part in and no commission from any trade you go on to do.

3.3 We do not guarantee outcomes. Nothing in the Service is a promise that any business will reply, buy from you, or be interested. Fit scores, match suggestions and reasons are automated estimates generated from the data we hold. They are opinions produced by software, not advice or recommendations, and you should treat them as a starting point for your own judgement.

3.4 Availability. We aim to keep the Service available but do not guarantee uninterrupted access. We may carry out maintenance, and we may change, add or remove features. Where a change materially reduces the Service's core functionality we will give you at least 30 days' notice by email, and you may cancel under clause 11.1.

4. Data accuracy — please read this clause

4.1 The Directory is compiled from third-party and public sources. These include public registers, open data, the published websites of the businesses themselves, licensed search and verification providers, and DELLI's own records. Information changes constantly and without notice to us.

4.2 We do not warrant accuracy or completeness. The Directory is provided "as is". We do not warrant that any Buyer Record is accurate, current, complete, or that any contact is the right person, still in post, or willing to be contacted.

4.3 Verification labels are estimates. Where we label a contact "verified", "probable" or "unverified", that reflects checks we have carried out at a point in time using automated methods. A "verified" label means our checks found the address deliverable when last tested. It is not a guarantee that the address is correct, current, in use, or the right person's.

4.4 You must exercise your own judgement. You are responsible for deciding whether to contact any business, what to say, and whether the information you rely on is adequate for your purposes. Check anything material before you put it in writing to a third party.

4.5 Report problems. If a Buyer Record is wrong, tell us through the Service or at support@delli.com. We will correct or remove it and, where you were charged a Credit for it, refund the Credit under clause 6.5.

5. Subscriptions, fees and payment

5.1 Plans and fees. Plans, fees and included Credits are as shown at growth.delli.com/signup when you subscribe. Fees are in pounds sterling. Where VAT applies it is charged at the applicable rate.

5.2 Payment processing. Payments are taken by Stripe. You authorise us and Stripe to charge your payment method for your Plan and any top-ups. Stripe's own terms govern its handling of your payment details, and we do not store your full card details.

5.3 Free trial. Every plan starts with a 14-day free trial including 10 Credits. Your subscription starts automatically at the end of the trial and your payment method is charged, unless you cancel before it ends. You may cancel at any time during the trial without charge, from the Billing page. You may also choose to start your paid plan early. One trial per business.

5.4 Renewal. Subscriptions renew automatically for successive monthly periods at the then-current fee until cancelled.

5.5 Price changes. We may change fees with at least 30 days' notice by email, taking effect at your next renewal. If you do not accept the change, cancel before it takes effect.

5.6 Failed payment. If a payment fails we may retry it and will notify you. If it remains unpaid we may restrict your account to read-only, and after 14 days suspend it. Suspension does not cancel your subscription or waive unpaid fees.

5.7 No refunds on unused time. Fees are non-refundable except where required by law, where we materially breach these Terms, or as set out in clause 6.5 for Credits. Cancelling stops future charges; it does not refund the current period.

5.8 Taxes. You are responsible for any taxes arising from your use of the Service other than our own income taxes. Where you are VAT-registered, give us your VAT number at checkout so invoices carry it.

6. Credits

6.1 What Credits are. Credits meter Reveals. They are a feature of your Plan, not money, not a currency, not stored value, and they carry no cash value. They cannot be transferred, sold, or exchanged for cash.

6.2 Allowance and expiry. Your Plan includes a Credit allowance for each billing period. Unused plan Credits expire at the end of the period in which they were granted and do not roll over.

6.3 What is charged. A Credit is spent when you Reveal a contact we have assessed as "verified" or "probable". Revealing an "unverified" contact costs nothing, and is labelled as such. Revealing the same contact again, at any time, costs nothing — the same contact is never charged twice.

6.4 Top-ups. You may buy additional Credits at the rate shown in the Service. Top-up Credits are charged immediately and never expire.

6.5 Automatic refunds. We refund Credits to your balance, without you needing to ask, when:

(a) an email address we charged you for hard bounces; (b) a later re-check finds an address we charged you for is invalid, for Reveals in the previous 90 days; (c) you report a contact as wrong, through the Service or to support@delli.com. Reports are refunded promptly and without quibble, up to 25% of your period's Credit allowance; reports beyond that are reviewed before refund.

Refunds of Credits granted in an earlier period are added to your current period's balance. Refunds are in Credits, not cash.

6.6 Fair use. Credits are for your own prospecting. We may suspend or decline Reveals where use appears automated, resold, or inconsistent with normal prospecting, and we will tell you why.

7. How you may and may not use the Directory

This clause is the heart of these Terms. Breach of clause 7.2 is a material breach.

7.1 Your licence. We grant you a limited, non-exclusive, non-transferable, revocable licence, for the term of your subscription, to access the Directory and to use Buyer Records solely for your own internal business purposes, being identifying, contacting and selling to potential trade customers of your own business.

7.2 You must not:

(a) resell, sublicense, distribute, publish, transfer or otherwise make available any Buyer Record, Contact Data or any part of the Directory to any third party; (b) use the Directory to build, train, improve or supply any database, list, directory or service that competes with DELLI Growth, or supply it to anyone who does; (c) combine Buyer Records with other data in a way that circumvents (a) or (b); (d) use Contact Data to train, fine-tune or improve any AI or machine learning model or service offered to third parties; (e) scrape, crawl, harvest or bulk-extract the Service by any automated means, or exceed the export limits of your Plan; (f) share your access with, or use the Service on behalf of, any other business, including as an agency or consultant, without our written agreement; (g) reverse engineer, decompile or attempt to derive the source code or scoring logic of the Service; (h) use the Service for recruitment, credit scoring, insurance underwriting, tenant or employment screening, debt collection, background checking, or any decision about an individual's access to a service or opportunity; (i) use information from the Service to send anything unlawful, deceptive, harassing, defamatory or misleading, or to market products you are not lawfully entitled to sell; (j) attempt to identify, de-anonymise or re-identify individuals beyond the Contact Data provided; (k) interfere with the Service's security, integrity or performance.

7.3 Data retained after termination. Buyer Records you exported or Revealed during your subscription may be retained and used for your own outreach after it ends, subject to clauses 7.2 and 8, and subject to your continuing obligation under clause 8.5 to honour objections and suppression notices. All other rights end when your subscription ends: no further access, no further Reveals, and no continued use of the Directory as a whole.

7.4 Audit. Where we reasonably suspect a breach of clause 7.2 we may ask you for information about your use, and you will respond within 10 working days.

8. Data protection and your outreach — your obligations

8.1 Two separate roles, and they matter.

(a) For the Directory, we are each an independent controller. DELLI determines how it compiles the Directory and is the controller for that. When you Reveal or export a Buyer Record, you become an independent controller of that data in your own right. We are not your processor for it, and you are not ours. Each of us is responsible for our own compliance. (b) For Your Content and your Outreach, we are your processor. We host your brand profile, lists, Imported Contacts and Outreach, and we send Outreach, on your instruction. A Data Processing Addendum is available from data@delli.com and, once executed, forms part of these Terms. (c) Opt-outs are the exception. When anyone you email through the Service asks not to be contacted, or their address hard-bounces, we add the address to our own suppression list, as controller, so that no customer can email it through the Service again. We do this whether the contact came from the Directory or was imported by you.

8.2 You are the sender. All Outreach is your communication, whoever it goes to: a contact you found in the Directory or an Imported Contact. So is any message you send, from your own mailbox or anywhere else, to a contact you found through the Service. That includes emails the Service drafts for you and follow-ups you switch on, which we write and send on your instruction (clause 9.4). You are the sender and the controller for every one of them. You are responsible for its content, its lawfulness, and for having a lawful basis to send it.

8.3 You must comply with marketing law. In particular you must:

(a) comply with UK GDPR, the Privacy and Electronic Communications Regulations 2003 (as amended, including by the Data (Use and Access) Act 2025), and equivalent law where your recipient is located; (b) not conceal your identity, and provide a valid address for opt-out requests in every message; (c) honour any objection or opt-out promptly, and not contact that recipient again; (d) have a lawful basis for your processing, and provide the privacy information the law requires.

8.4 Sole traders and other individual subscribers. Under PECR, sole traders and some partnerships are treated as individuals, and unsolicited marketing email to them requires their consent or a valid soft opt-in.

(a) In the Directory. The Directory contains only businesses we have been able to confirm as registered companies. Where we cannot confirm that, the business does not appear in the Service at all. If a record is later found to relate to an individual subscriber, we suppress it and notify every customer who accessed it, and you must then stop contacting it unless you have your own lawful basis. (b) Imported Contacts. We do not check who your Imported Contacts are, whether they are companies or individuals, or whether their addresses work. Before each import you confirm that you have a lawful basis to email every contact in it, including their consent or an existing customer relationship (a "soft opt-in") where the contact is a sole trader, a partnership or another individual subscriber, and that none of them has asked not to be contacted. We keep a record of that confirmation, its wording, who gave it and when. If you cannot give it for a contact, do not import that contact.

8.5 Suppression. If an individual or business objects to us, we suppress their record globally and it stops being available in the Service. Where you have already Revealed or exported that record, we will notify you, and you must stop contacting them and delete or suppress their details in your own systems. This obligation survives termination.

8.6 Contacts you import. Where you upload or submit a contact to the Service, including any Imported Contact, you confirm that you obtained it lawfully, that you may lawfully share it with us for the purposes of these Terms, and that you are entitled to email it as described in clause 8.4(b). We use Imported Contacts only to provide the Service to you: matching them to the Directory, showing them in your lists and pipeline, and sending your Outreach. We never add them to the Directory or show them to any other customer.

8.7 Indemnity. You will indemnify us against any claim, fine, penalty or loss arising from your Outreach (including emails to Imported Contacts and follow-ups you switch on), your use of Buyer Records, your Imported Contacts, or your breach of this clause 8 or clause 9, excluding anything caused by our own breach.

9. Connected Mailboxes and sending

9.1 Connecting a mailbox. You may connect a Gmail account or a Microsoft Outlook account (Outlook.com or Microsoft 365) to send Outreach from your own address. Connecting it authorises us to send messages from it on your instruction, and nothing else. We ask Google only for permission to send. We ask Microsoft for permission to send, to read your name and email address so we know which mailbox is connected, and to stay connected until you disconnect. We cannot read your inbox with either. You may disconnect at any time in the Service; we then delete the stored authorisation (and, for Gmail, revoke our access at Google), and nothing more is sent. We may add other email providers; this clause applies to them too.

9.2 Limited use of Google user data. DELLI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We use Google user data only to provide the sending features you have asked for; we do not use it for advertising; we do not sell it; we do not transfer it except as needed to provide the Service, for security, or where required by law; and we do not use it to develop, train or improve generalised AI or machine learning models. We handle what we receive from Microsoft when you connect Outlook in exactly the same way.

9.3 Drafts. You may write Outreach yourself or ask the Service to draft it, using an AI model, from the facts you have confirmed in your brand profile and the public information we hold about the business. A draft is a suggestion. You must read every draft you send, and you are responsible for it as if you had written it. We check drafts against your confirmed facts, but we do not promise that a draft is accurate, complete or suitable.

9.4 Follow-ups. When you send a first email you may switch on follow-ups. By doing so you instruct us to write each follow-up when it falls due and send it from your Connected Mailbox without asking you again. A follow-up that fails our accuracy or writing checks is held for you to review instead. Follow-ups stop when the recipient replies, asks not to be contacted or their address bounces, or when you move their card past Contacted, and they wait while you pause sending. Follow-ups are your Outreach.

9.5 What we add to every email. We add one line at the end of every email, naming your brand and inviting the recipient to reply if they would rather not hear from you again. You must not remove it or ask recipients to opt out some other way instead. Replies to Outreach come to an address on our domain (clause 9.7).

9.6 Sending limits. To protect your mailbox's reputation and the people you write to, we apply sending hours, a daily cap that rises as your mailbox builds a clean record, and a limit on emails to the same business each day. We may hold, reschedule or refuse an email that fails our checks, including one to an address that has opted out, bounced or is otherwise suppressed, and we will tell you when we do.

9.7 Replies. We receive replies to your Outreach, store them, and use automated tools, including an AI model, to recognise opt-outs, bounces and out-of-office messages. We show replies to you in the Service and forward a copy to your Connected Mailbox. If you reply to that copy from your mailbox, we send your reply on from your Connected Mailbox.

9.8 Opt-outs and bounces. When a recipient asks not to be contacted, or their address hard-bounces, we stop your Outreach to them and suppress the address for every customer (clause 8.1(c)). When they asked not to be contacted, we also move them to Passed in your pipeline, and you must honour the opt-out outside the Service too (clause 8.3(c)).

9.9 Trade sheet links. The link to your trade sheet in your Outreach identifies the recipient, so the Service can tell you when they open your sheet, click through to a marketplace, or ask for a sample or price list. You are responsible for telling recipients about this where the law requires it, as part of the privacy information in clause 8.3(d).

9.10 Delivery and your provider. Whether a message arrives depends on your domain set-up, your sending history and the recipient's systems. We are not responsible for messages that are delayed, filtered, marked as spam or rejected. You must comply with your email provider's terms, and we are not responsible if your provider limits or suspends your account.

9.11 Pausing your sending. We may pause sending from your account if we reasonably believe it is being used in breach of these Terms or the law, or it is producing a high rate of bounces, complaints or opt-outs. We will tell you why, and resume when the issue is resolved.

10. Your Content and our intellectual property

10.1 You keep your content. You own Your Content. You grant us a licence to host, process, copy and display it as needed to provide the Service, and to keep backups.

10.2 We keep ours. DELLI owns the Service, the Directory, our software, models, scoring logic, branding and documentation, and all intellectual property in them. Nothing here transfers ownership to you.

10.3 Feedback. If you send us suggestions we may use them freely and without obligation to you.

10.4 Aggregated insights. We may use data about how the Service is used to operate, secure and improve it, and to produce aggregated and anonymised statistics. We will not publish anything that identifies you, your brand, your lists or which businesses you contacted.

11. Suspension and termination

11.1 You may cancel at any time from the Billing page or through the Stripe customer portal. Cancellation takes effect at the end of your current billing period.

11.2 We may suspend or terminate immediately where you materially breach these Terms (including any part of clauses 7.2 or 8), where payment remains unpaid after notice, where your use threatens the security or integrity of the Service, or where required by law. Where practical we will warn you first and give you a chance to fix it.

11.3 On termination. Your access ends. We will keep Your Content available for export for 30 days, then delete or anonymise it in line with the Privacy Policy. Clause 7.3 governs records you already exported.

11.4 Survival. Clauses 4, 7.2, 7.3, 8.5, 8.7, 10, 12, 13 and 15 survive termination.

12. Warranties, liability and indemnities

12.1 Our warranty. We warrant that we will provide the Service with reasonable skill and care.

12.2 Exclusions. Except as expressly stated, and to the fullest extent the law allows, we exclude all other warranties, conditions and terms, express or implied, including as to accuracy, completeness, fitness for purpose, and the results you may achieve.

12.3 We are not liable for: lost profits, lost revenue, lost or anticipated sales, lost business, lost goodwill, wasted expenditure, or any indirect or consequential loss; the accuracy of any Buyer Record; any act or omission of a business in the Directory; the content or consequences of your Outreach, including any draft you send or follow-up you switch on; or any regulatory penalty arising from your own breach of clause 8 or clause 9.

12.4 Cap. Subject to clause 12.5, our total liability arising out of or in connection with these Terms, in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the fees you paid us in the 12 months before the claim arose, and (b) £500.

12.5 What we do not limit. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

12.6 Allocation of risk. You acknowledge that the fees reflect this allocation of risk, and that you would pay materially more for the Service if we accepted liability for the accuracy of third-party data or for the consequences of your own marketing.

13. Confidentiality

Each party will keep the other's confidential information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law or a regulator. The Directory and our scoring logic are our confidential information.

14. Changes to these Terms

We may update these Terms, including as new features such as Outreach launch. For changes that materially affect your rights we will give at least 30 days' notice by email and post the updated version with a new version number and effective date. Continuing to use the Service after the effective date means you accept the change. If you do not accept it, cancel before it takes effect.

15. General

15.1 Governing law. These Terms and any dispute arising from them are governed by the laws of England and Wales.

15.2 Jurisdiction. The courts of England and Wales have exclusive jurisdiction.

15.3 Complaints first. Before starting proceedings, please raise the issue with us at support@delli.com so we can try to resolve it.

15.4 Force majeure. Neither party is liable for failure caused by events beyond its reasonable control.

15.5 Assignment. You may not assign these Terms without our written consent. We may assign them to a group company or in connection with a merger, acquisition or sale of assets, on notice to you.

15.6 Entire agreement. These Terms, together with the Privacy Policy and any executed Data Processing Addendum, are the entire agreement between us on this subject and replace any earlier discussions. Neither party relies on any statement not set out in them.

15.7 No waiver. A delay in enforcing a right does not waive it.

15.8 Severability. If any provision is unenforceable, the rest continues in force.

15.9 No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship.

15.10 Third parties. No one other than you and us has any right to enforce these Terms.

15.11 Notices. We will contact you at the email on your account. You should contact us at support@delli.com or at our registered office.

15.12 Order of precedence. If these Terms conflict with an executed Data Processing Addendum, the DPA prevails on data protection matters and these Terms prevail on everything else.

DELLI Limited · Company number 13063011 · 9th Floor, 107 Cheapside, London, England, EC2V 6DN support@delli.com · Data protection: data@delli.com